“Late Saturday evening, the 27th, our AC stopped working. Because it was well after 7 p.m. we decided to see if the unit would come back on – if it had possibly frozen-up. Well, by Sunday morning it still hadn’t reset. We knew it had power, we had checked the breakers and basic things.
The call went from their answering service to a coordinator in MINUTES! Their service coordinator contacted us, knew what to ask and then gave us a service window of about 2 hours. Well before we expected, John Rubio the technician called to say he was on his way. He arrived shortly and resolved the problem – it was a clogged drain line / float positioning issue, which he repaired quickly and efficiently. I can’t say enough great things about him. He was friendly, professional and knowledgeable in his field. He explained things as he worked, and treated us very well.
Our relationship with Cornerstone has been ongoing for several years now and I foresee it continuing down the road. Their people and service and equipment is the absolute best.”